Solutions
Solutions
By Use Case
Payments
Prisma simplifies the way you handle both rent and HOA payments, providing a comprehensive solution that supports multiple payment methods and ensures timely processing. Speed up the time it takes to receive funds with same-day processing capabilities and safely receive and store payment information for recurring billing. Our system is equipped to handle all your payment needs efficiently, regardless of portfolio type. Payment types include ACH, credit and debit cards, cash and check scanning.
- ACH: Secure and direct bank transfers
- Credit: Accept major credit cards
- Debit: Direct debit from bank accounts
- Cash: Integrate cash payments through authorized locations
- Check Scanning: Quickly process checks by allowing residents to take photos with their mobile devices.
FEATURES
- Same-Day Processing: Speed up the time it takes to receive funds with same-day processing capabilities.
- Receive and Store: Safely receive and store payment information for recurring billing.
Security Deposit Management
Hassle-free security deposit management allows you to collect, store, and issue quick refunds. Add a layer of protection to your property by giving your residents a simple and easy way to submit security deposits and receive faster refunds after move-out. They can choose the most convenient way for them to pay and be refunded including ACH, credit or debit card, mobile check deposit, cash, issued debit card or real-time banking wallet-to-wallet transfers.
- ACH
- Credit Card
- Debit Card
- Mobile Check Deposit
- Cash
- Issued Debit Card
- Real-time banking wallet-to-wallet transfers
Digital Banking Wallets (FDIC-insured) -
For Residents, Properties & Owners
A digital wallet that works for your properties and residents to collect, store, lend, and send money in FDIC-insured wallets with routable bank accounts.
COLLECT
Accept rent and fees from residents through a wide range of payment options. With faster funding and ledger reconciliation, you’ll be able to track your funds every step of the way.
STORE
Easily store payments and deposits by property for easy, quick access when needed. No need to worry about compliance.
LEND
Grow your business with a dynamic working capital line designed to take the stress out of financing. With no minimum, payments adjust to your income to provide flexible repayment options.
SEND
Pay vendors through ACH, wire, and debit cards. Set up one-time payments, recurring payments, and split payments, all from your digital wallet.
Treasury Management & Embedded Finance
Open FDIC-insured bank accounts with national and regional banks in minutes, consolidate multiple banks into one portal, and auto reconcile your books with our modern banking solution. With payments and banking combined, Prisma’s ledgering platform modernizes commerce and makes your property management operation and finance easier, faster, and more efficient.
KEY FEATURES
- Property bank accounts – Open FDIC-insured bank accounts in minutes
- Digital wallets – For residents, properties and owners. Collect, store, and send funds
- Lending options – Grow your business with a dynamic working capital line
- Faster funding – Receive cash in hand faster
- Vendor payments – For one-time and recurring vendor payments
- Debit cards – Corporate debit cards available
Resident Experience Management & Communication
Engage with residents and applicants to increase property NOI through effective communication tools such as our robust resident portal, easy-to-use work orders, broadcast and direct messaging options via email and text, announcements, convenient parcel handling, self-managed guided inspections, and document storage and signing capabilities. By utilizing these resources, you can enhance resident satisfaction, streamline processes, and ultimately improve the financial performance of your property.
TAKE ADVANTAGE OF:
- Robust Resident Portal
- Simple-to-Use Work orders
- Broadcast and Direct Messages by Email and Text
- Announcements
- Convenient Parcel Handling
- Self-Managed Guided Inspections
- Document storage and signing
Digital Leasing
We have you covered from lead to lease. We provide a customized website that showcases all of your available units and allows applicants to submit an online application. From there, our comprehensive resident screenings are easy to read and provide the information you need to feel confident that you’re choosing the most qualified applicant including score cards, income-to-debt ratio, trade-line payment history, collection and bankruptcy history, and more. If qualified, your soon-to-be resident can review and sign the lease through our lease signing option.
- Score Cards
- Income-to-Debt Ratio
- Trade-line Payment History
- Collection History
- Bankruptcy History
Utility & Resident Billing
Take the guesswork out of utility billing. Save time by taking advantage of our utility billing automations that allow you to choose the billing type that best fits your needs:
- Submetering - Individual meters are read for each unit to calculate the specific amount owed.
- Ratio Utility Billing Systems (RUBS) - Utilities are calculated based on a variety of factors such as the size of the unit, the number of residents on the lease, and more.
- Automate the submission of data to efficiently bill residents.
Pay Shield (Eliminating Returns)
We have integrated with industry leader Plaid to bring you peace of mind each time your residents pay rent, ensuring you’ll no longer have to worry about surprise returns from their bank. Pay Shield verifies the ownership and amount linked to the bank account the resident is paying from. In the event of insufficient funds, users will receive an immediate real-time alert.
Resident Portal
Streamline your management tasks with our resident portal, designed to enhance operational efficiency. The resident portal equips you with the tools to oversee a wide array of tasks digitally, increasing productivity from anywhere. Manage everything from payments to inspections, and improve efficiency across your portfolio.
Payments
Take control of your rental payments with our portal which offers unparalleled flexibility. We support a variety of payment methods, including ACH with Plaid integration, credit, debit, walk-in cash payments, check scanning, and pay by phone. With the ability to initiate or schedule recurring and one-time payments, residents can ensure they never miss a deadline. Experience quick transaction processing and prompt payment updates, as well as auto reconciliation with our banking and accounting integration.
ACH (PLAID INTEGRATION AVAILABLE)
- Credit
- Debit
- Walk in cash payments
- Check scanning
- Pay by phone
FEATURES
- Initiate or schedule Recurring and One time Payments: Residents can set up their rent payments to process automatically, ensuring they never miss a deadline.
- Quick Processing: Experience fast transaction processing, making all payments are updated promptly.
- Auto reconcile with our banking – accounting integration
Work orders
Effortlessly report and track maintenance issues through our streamlined system, which includes features such as a simplified submission process for residents to quickly submit work orders, a real-time alert system to monitor the status of maintenance requests, priority categorization for urgent issues to ensure rapid response, and direct messaging for residents to communicate directly with property management to address specific concerns.
Easily Manage Maintenance Requests
Report and track maintenance issues effortlessly through our streamlined system. Features include:
- Streamlined Submission Process: Residents can quickly submit work orders without hassle.
- Real-Time Alert System: Monitor the status of maintenance requests in real-time.
- Priority Categorization: Urgent issues are prioritized to ensure rapid response.
- Direct Messaging: Residents can communicate directly with property management to address specific concerns.
Messaging
Stay Connected with Your Residents Our messaging options enhance how you communicate with residents, ensuring that both sides stay connected efficiently. Utilize features like:
- Instant Messaging: Exchange messages in real time, improving communication clarity and response time with residents.
- Announcement Broadcasts: Distribute important updates and announcements directly to all residents.
- Notification Alerts: Distribute essential updates and critical information across all properties simultaneously, ensuring consistent and informed communication with every resident.
Stay connected with your residents through our enhanced messaging options that facilitate efficient communication. Features such as instant messaging allow for real-time conversations, improving clarity and response time. Use announcement broadcasts to send important updates directly to all residents, and notification alerts to ensure consistent and informed communication across all properties simultaneously.
Parcels
Our parcel management system streamlines package deliveries with safe drop-off locations and automated notifications with package images, ensuring prompt and secure handling.
- Safe Location Setup: Help residents designate secure spots for receiving packages.
- Automated Parcel Notifications: Send automatic updates when packages arrive (including images of the package), ensuring residents are promptly informed.
Documents
Provide residents with secure and easy access to essential documents, including lease agreements, community policies, and rules and regulations. All documents are securely stored and accessible at any time, simplifying document management and compliance.
- Lease Agreements
- Community Policies
- Rules and Regulations
- All documents are securely stored and accessible at any time, simplifying document management and compliance
- Send any document in most formats
Guided Inspections
Our platform enables residents to easily conduct self-managed property inspections. Residents are provided with detailed inspection checklists to ensure a comprehensive evaluation of their living spaces. Additionally, our digital documentation storage system simplifies the process of uploading and storing inspection reports, allowing for easy access and review by management.
Facilitate Self-Managed Property Inspections
Allow residents to conduct thorough inspections of their living spaces using our guided inspection tools. Features include:
- Inspection Checklists: Equip residents with detailed checklists to ensure a complete evaluation.
- Digital Documentation Storage: Simplify the process of uploading and storing inspection reports, making them easily accessible for management review.
Leasing Portal
Guest Cards
Easy and simple guest cards allow potential tenants to fill out their basic information, pay any fees required, and move straight into the screening process without missing a beat. Set specific approval criteria, ensuring that only qualified applicants proceed. The screening process is fast, with results—complete with reports and scores—typically returned within minutes, allowing for quick decisions on approval or rejection.
Comprehensive & Resident Screening
All reports include a nation-wide credit, criminal, and eviction report to ensure you receive a full overview of your applicant. An agent will review the criminal report to verify that any criminal records returned match your applicant.
- Evaluate applicants and fill vacancies faster.
- Streamline your leasing process by taking advantage of our comprehensive and secure resident screenings.
Simplified Review
You’ll save time with our easy-to-read reports that include:
- Score Cards
- Income-to-debt Ratio
- Trade-line Payment History
- Collection History
- Bankruptcy History
- Once you’ve reviewed, you can easily accept or deny the applicant
- and more!
Easy Ordering Process
Our automated process will take a qualified applicant from their guest card into the screening process where they can fill out the required information, invite any additional applicants, and verify their identity.
Document Storage
Simplify your business by uploading and storing documents to your Prisma portal and sending them for e-signature. Documents will seamlessly sync with your PMS so that you can easily access them from anywhere.
Websites
Enhance your business with a customizable website designed to generate leads. Work with your Prisma account manager to create a sleek and modern design that reflects your brand. Streamline the application process for potential residents and engage with current residents through the resident portal, offering features such as online rent payment and property updates. With a tailored website, you can attract more qualified applicants and keep residents coming back for more.
